Delivery & Returns

Delivery & Shipping

Orders for all products can be done via Entertaining Environments website or over the phone.  Entertaining Environments uses various companies for shipments. These orders may be shipped via Toll Priority Express, Bohaul Express, Startrack Express Road or Australia Post at Entertaining Environments' discretion. Free shipping applies to orders being shipped to a commercial address and greater than $500 Ex GST invoice value. Shipments less than $500 Ex GST invoice value will be charged a flat fee of $20 ex GST. An additional $50 fee may be charged for deliveries to residential addresses at Entertaining Environments discretion. Free shipping on orders of more than $500 Ex GST does not include express shipping services. Warehouse pick-ups can be arranged but must be paid for in full before any product will be released. Any merchandise returned to the warehouse must be accompanied by a Return Authorization number from an Entertaining Environments Customer Sales Representative in accordance with the Entertaining Environments Return policy. Order cut off for same day shipping is 3pm AEST.

Goods damaged in transit must be signed as such by the customer or receiver of the goods, and Entertaining Environments must be notified within 72 hours. Entertaining Environments does not accept any damage for goods in transit after 72 hours.