Refunds and Returns

Refunds and Returns

All Entertaining Environments products (excluding clearance, sale, demo discounted and discontinued products) can be returned within 30 days of purchase. A 25% re-stocking fee will be applied to returns received within 30 days. No merchandise returns after 30 days. All products returned must have prior notification to Entertaining Environments and an assigned Return Authorization (RA) number must be issued by Entertaining Environments and attached to the box. Sale, Demo discounted, Clearance and Discontinued products may be returned only in the event of a manufacturer's defect. Defective merchandise that has been replaced with an Advanced Replacement must be returned within 30 days of the Advanced Replacement leaving Entertaining Environments or its suppliers for a full refund. Defective merchandise received after 30 days may be subject to additional costs equivalent to those that might be incurred by Entertaining Environments from its suppliers.


Returns must be sent to the address below:
Entertaining Environments
Attn: Returns
Suite E1, 63-85 Turner Street
Port Melbourne, Victoria, 3207

All returns must include the pre-assigned Return Authorization (RA) Number.